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Nelnet Newsletter Frequency Change

October 24, 2014

Our newsletter provides beneficial resources and articles to help you effectively assist your students. We will now be sending our newsletter once a month at the end of every month. If we have more timely news or updates, those will still be shared in special edition emails.

If you would like to receive updates more frequently, you can subscribe to our blog, where every newsletter article, past and present, can be found. You can also follow Nelnet on Facebook and Twitter to be sure you are getting important information for borrowers and Nelnet news.

 

Megan Freese, Communications Intern

Megan Freese, Communications Intern

Upcoming Money Mondays

October 22, 2014

Nelnet is committed to providing the resources you need to help your students develop healthy financial habits during and after college. One resource is our Money Mondays webinar series for students, which covers basic financial literacy topics such as budgeting, credit, loans, and more. These occur on Mondays at 2:00 p.m. and 4:30 p.m. (ET). Invite your students to click on a link below and register; we will take it from there!

 

Understanding Credit Scores and Preventing Identity Theft

Learn the basics and strategies for improving credit scores and how to avoid identity theft.

Date: Monday, November 3, 2014
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

Date: Monday, November 3, 2014
Time: 4:30 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

Date: Monday, November 17, 2014
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

Date: Monday, November 17, 2014
Time: 4:30 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

 

Understanding Credit Cards

Find out how to use credit cards to your advantage without piling on debt.

Date: Monday, December 8, 2014
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

Date: Monday, December 8, 2014
Time: 4:30 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

Date: Monday, December 15, 2014
Time: 2:00 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

Date: Monday, December 15, 2014
Time: 4:30 pm, Eastern Standard Time (New York, GMT-05:00)
Register now

 

For more information, please visit our financial literacy page. To view past Money Mondays, students can visit Nelnet.com/MoneyMondays.

United Way Campaign Gives Back to Local Communities

October 16, 2014

For 19 years, Nelnet has remained true to one of our Core Values of giving back to the community by partnering with United Way, a non-profit organization that Tim Sabo, Nelnet’s United Way Campaign Co-Chair, says “addresses a community’s macro-level needs.” During the month of August, associates from all of our company locations spearheaded fundraisers to benefit the non-profit and its community outreach projects. To further support the communities in which Nelnet operates, we chose to match any donations or pledges made by associates, effectively doubling overall donations and contributions. Together with associate pledges and corporate match, Nelnet accumulated more than $550,000, a 7% increase from 2013.

In addition to making pledges, associates engaged in a number of friendly competitions that included penny wars, pies in the face, and “associate in costume for a day.” A bake sale, an ice cream social, and a pancake feed were also organized to increase funds.

The Nelnet United Way campaign’s main purpose is to provide assistance to those in our surrounding communities. Collected funds aid local organizations such as food banks, women’s centers, and educational programs. This campaign is just one way Nelnet holds true to its belief of giving back to those around us. Learn more about our commitment to this Core Value by watching this campaign video:

 

To see other organizations with which Nelnet works to assist those in need, visit this webpage.

October Conference Photos

October 15, 2014

2014 RMASFAA Annual Conference | Snowbird, Utah

Lou Murray, Teena Cooper, and Jim Harris

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2014 TASFAA Annual Conference | El Paso, Texas

Lou Murray

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MASFAA Fall 2014 Annual Conference | Charleston, West Virginia

Dawn Knight and Nycci Jones

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2014 PASFAA Conference | Lancaster, PA

Anne Del Plato

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9 Reasons Why Financial Aid Administrators Rock

October 15, 2014

October 15th is Financial Aid Appreciation Day. Here are nine reasons why we at Nelnet think financial aid administrators are awesome.

 

1. You have the incredible ability to quickly react to regulatory changes.

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Bring it on.

2. You are masters of acronyms.

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(Photo credit: Max Braun, flickr)

 

You devour alphabet soup.

3. You make it through some pretty long days.

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We bet there isn’t any coffee involved.

4. You are expert multitaskers.

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How do you do it all?!

 5. You’re always ready for fun…even if it means looking a little silly.

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It’s okay, we’re right there with you (including Regional Directors Lou and Ron, pictured here).

6. You handle difficult situations with poise.

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Financial aid is not always easy, but you sure make it look that way.

7. You make it fun to host training webinars.

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Yes, this fun.

8. A lot of people don’t know it, but you play a major role in the success of your school.

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Your efforts are nothing short of super.

9. You work tirelessly to help make students’ educational dreams a reality…

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…and for that, Nelnet thanks you.

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Kristin Tobias, Communications Coordinator, Nelnet

Kristin Tobias, Communications Coordinator, Nelnet

School Service Center Update

October 14, 2014

Nelnet’s School Service Center (SSC) is a communication hub for our school partners. SSC representatives help financial aid administrators resolve issues involving Nelnet-serviced loans, Nsight Plus, NSLDS, and more. In order to more efficiently assist school representatives who call with borrowers on the line, we recently made a small change to the way incoming calls are routed.

Now when you call the SSC and indicate you have a borrower on the line, you will be immediately transferred to our borrower-focused contact center. This change ensures that borrowers receive superior loan counseling from a team with expertise in repayment plans and options and other borrower services. In addition, the borrower contact center is available 24/7, giving you the ability to call whenever it’s convenient, regardless of time zone or office hours.

In the days immediately following this transition, we received feedback that there were some challenges with the service some of you received. Nelnet strives to be open and honest with our customers, so we want to let you know that we have heard your comments and are working aggressively to address these issues. We may need to make a few adjustments to the process, but we will continue to do everything in our power to ensure that the exceptional customer service experience you and your students are used to receiving from Nelnet is not compromised.

The SSC’s availability and IVR options have not changed. You can reach the SSC at 866.4NELNET (866.463.5638). School-focused representatives are available Monday through Friday, between 7 a.m. and 7 p.m. (Central). Click here to review the SSC IVR options.

 

Kristin Tobias, Communications Coordinator, Nelnet

Kristin Tobias, Communications Coordinator, Nelnet

School Service Center Spotlight: Jeremy Buss

October 13, 2014

jeremyName: Jeremy Buss

Title: Specialist – School Service Center

 

Nycci: How long have you been with Nelnet?

Jeremy: Almost five years.

Nycci: What is your favorite part about the job?

Jeremy: I like the wide variety of people I get to work with from all over the country. I like when I am able to dig into things, whether it be Nelnet systems or working with other companies to resolve schools’ problems. I enjoy helping them understand the how’s and why’s and ultimately making things work for the students who are being affected.

I also work with a great team that I think is one of the best and most knowledgeable in the country. It is great working with them every day and helping them maintain the high quality standards we have established at Nelnet in order to be the best.

Nycci: What’s your favorite thing to do in the summer?

Jeremy: During the summer, I enjoy just being outdoors and being able to work around the house and in the yard and garden. I also enjoy spending time with my wife and daughters before the grind of school and activities kicks in.

Nycci: What are your favorite hobbies?

Jeremy: I love photography, so it is pretty common to see me with a camera in my hand or close at hand when I am not at work. I am currently completing licensing with the University of Nebraska so that I can publish calendars and posters using the photos I take while covering Husker sports. I also love to travel. I love the beach, sitting and listening to the waves come in, relaxing, and seeing new places around the world.

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Nycci: Name one of your favorite things about someone in your family.

Jeremy: I can’t say that I can pick any one person or favorite thing out. My parents and two brothers have always supported me and been by my side through the tough times, and they are always ready with a joke, smile, or some kind of shenanigan.

Nycci: What do you feel are some of the biggest challenges that today’s Direct Loan borrowers face?

Jeremy: I think one of the biggest hurdles for students today is the increasing cost of college. I think there are more and more students shying away from continuing their education as they look at the cost, and many who do attend have huge student loan balances when they graduate. It can be a burden that affects them for quite some time as they try to build their life after graduation. I also think that, with all the new changes and programs that are always happening, it can be tough for some borrowers to understand what student loan options are available to them. I think student loan debt is an added challenge as they graduate and go into one of the toughest job markets we have seen in quite some time in the country. It adds pressure to find that perfect job, which is hard to do right out of school.