You Spoke, We Listened: Nelnet’s Borrower Communication Strategy
During our Regional Advisory Council meetings in November, we shared our 2011-12 borrower communication strategy with the council members. They liked what they saw and suggested we make our borrower communications available to all Financial Aid Administrators. That was a great suggestion, and we are happy to inform you that we have completed this request.
Nelnet recently created a PDF that outlines our borrower communication strategy for 2011-2012. In addition, we also created a PDF that contains the materials we have used to date to communicate with borrowers about the Special Direct Consolidation Loan Program. Your Nelnet Regional Director will send you copies of both in the near future.
The communication strategy document will provide you with an overview of the communications we send to students who are in-school, in-grace, and in-repayment, along with the timing and overall goal of each piece. The materials explain:
- What a student loan servicer is
- What a student loan servicer does
- What status their loan is in
- What actions they’re expected to take regarding their student account
- And much more
Please review the documents and let us know what you think. The creation of these PDFs is just another example of Nelnet’s promise to provide clear, honest and open communication.
To learn more about our Regional Advisory Council, watch what Don has to say in this short video.